Cancellation Policy

Introduction

Thank you for choosing Human Powered Health. Our performance labs offer transformative health, fitness and performance assessments previously only available to elite athletes and in exclusive academic labs.

In order to maintain our superior level of service and ensure we can best serve our customers, we kindly request that you review the policy outlined below which applies to individuals booking assessments and services through our website.

Human Powered Health Cancellation Policy

We ask that you please reschedule or cancel at least 2 days before the beginning of your appointment, or you may be charged a cancellation fee. Please call or email if you are trying to cancel or reschedule within the cut-off period.

• Any cancellation or rescheduling made within 48 hours of your appointment will result in a cancellation fee equal to 50% of the scheduled services.
• All no-show appointments will be charged 100% of the scheduled services.
• If you are more than 15 minutes late for your appointment, we may not be able to accommodate you.
  • In this case, a two-strike policy is enforced:
    • 1st strike: No charge if rescheduled within 10 business days of original appointment
    • 2nd strike: The appointment is treated as a no show and charged 100% of the scheduled services.
    • We will do our very best to reschedule your services for another time that is convenient for you.

Cancellation policy varies for Groups and Teams. Please contact sales for more details.

*A credit card on file is required to book an appointment. Cancellation fees will be charged to the card on file. In the event of a true, unavoidable emergency, all or part of your cancellation fee may be waived or applied to future services.*

Changes to Our Cancellation Policy

It is our policy to post any changes we make to our cancellation policy on this page. The date the cancellation policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this policy to check for any changes.

Contact Information

To ask questions or comment about this policy and our cancellation practices, contact us at: edina@humanpoweredhealth.com. or 952-243-1818.